The pandemic has changed how nearly every industry operates, but one of the most significant shifts has been in the contact center. Contact centers are the perfect example of a traditional industry. Rows of cubicles, desktop computers, and landline phones bound by physical copper wires aren’t the usual suspect when it comes to innovation. But […]
29/09/2021
Whether you own a small business or run a large enterprise, distributing the tasks among employees is a necessity. This entails creating a schedule and updating it with new information, particularly when there are workers on a shift schedule. If a manager decides to complete this task manually, they will spend hours or even days […]
21/07/2021
If you haven’t adopted machine learning tools yet, you aren’t maximizing the potential of your business. At the end of 2018, only 9% of US firms used AI tools in their business operations. Among larger companies, almost 20% of executives had plans to use artificial intelligence tools in their companies. Smaller businesses are taking time […]
19/05/2021
Chatbots are everywhere these days. Click on a website, and, undoubtedly, you’ll hear the bing of a fresh bot ready to help you out with whatever you might need. And chatbots are born of a growing demand for fast, interactive information and services. As well as being a modern-day customer service staple, chatbots are emerging […]
07/04/2021
The email campaign is one of the premier marketing tools. It’s possible that email marketing tools were one of the first developments in online marketing, too – it’s difficult to remember a time when one’s inbox didn’t get any marketing emails. And they’re still prevalent today. Every day, billions and billions of emails are sent […]
24/03/2021
Medical testing, vaccinations, and overall healthcare have developed in leaps and bounds this past year. Necessity might be the mother of invention, but the innovations influenced by the 2020 COVID-19 pandemic will be here with us for the long haul and will drive further development in the future. 2021 will see the widespread roll-out of […]
29/01/2021
Put simply; your productivity is a measure of how efficient your processes are. This applies whether you are in manufacturing, in one of the many service sectors, or a different niche entirely. Furthermore, better productivity leads to an increase in profits, as you supply more goods or services that your customers want. But while that […]
22/12/2020
Customer service is always important for any business size. Good customer service practices transform service from being reactive to proactive. Reactive service is where a business waits for customers to contact them, whether it’s with a complaint or a query before they respond. Reactive customer service is outdated, and customers now expect something better. There […]
09/12/2020
The digital healthcare sector has massively gained recognition in the past few years, and it’s bound to scale-up in the coming years. The pandemic has further highlighted the importance of remote healthcare facilities and digitalized healthcare solutions. Given the popular demand for online counseling and therapy, the pandemic has also brought to attention the role […]
19/11/2020
If I were a tutor, I’d start planning my schedule right now, because the odds are that I will be too busy to do so tomorrow. Tutors are mankind’s real future. Oh, don’t look so surprised. Who would you expect to lead us into a new era? Robots? I mean, robots are kinda cool and […]
07/11/2017
Portfolios are a key professional tool for individuals in professions such as art, design, fashion, photography and more. In years past, carrying a physical portfolio with you for job interviews and other professional situations was the norm. However, with the rise of the internet, physical portfolios have become pretty much obsolete, and online portfolios have […]
20/06/2022
