Business tips and advice, Resources
Customer-Centricity & Customer Support

Customer-Centricity with Excellent Customer Support

The digital realm continues to expand, with more and more services happening online. As this happens, the pursuit of customer-centricity is the key to making and keeping clients and their customers happy. Implementing customer-centric practices and procedures is proven to improve customer loyalty and retention, as well as to attract new clients. For a customer-centric […]

Amie Parnaby

September 29, 2020

News & Updates, Resources
Customer Support Leader Interview

Customer Support – Your contact with

This week we had a short interview with Thomas, our head of customer support at He’s the one that manages a team of support agents who will answer your questions on the Live Chat function. “Hello, nice to meet you all! I’m Thomas, Head of Support at” What career path brought you to […]

Amie Parnaby

September 25, 2020

Business tips and advice, Resources
Email Marketing Defining Goals & Choosing Campaigns

Email Marketing Tips & Tools – Part 2: Defining Goals & Choosing Campaign Templates

So, you’ve had time to think about what you should and shouldn’t do with email marketing. You’ve also contemplated the effective use of subject lines, personalisation, and segmentation. If you missed last month’s article on Email Marketing Tips & Tools – Part 1: Dos, Don’ts and Personalisation, check that one out before reading any further here. […]

Amie Parnaby

September 23, 2020

Business tips and advice, Resources
Updating your website with a fresh look

Updating Your Website – Give your website a facelift that POPS![VIDEO]

Do you know how often you should be updating your website to optimise search results, stay current and maintain an excellent customer experience? Okay, so it’s a bit of a trick question; the answer is different for each of those goals. It can also depend on your industry, the function of your website, and several […]

Amie Parnaby

September 18, 2020

Business tips and advice, Teaching & Tutoring, Resources
School Scheduling Online

School Scheduling Online: Parents, Students, and Teachers Benefit from Online Booking

Any school administrator or Headteacher knows the headache involved in scheduling a class timetable for a whole school. It’s an intricate web of ensuring available teachers and appropriate classrooms for subjects. Then there’s covering extracurricular supervision time and allowing enough time for lesson prep and student grading. That doesn’t even cover the additional requirements around […]

Amie Parnaby

September 8, 2020

Business tips and advice, Enterprise, Resources
Enterprise scheduling solutions from

6 Reasons Why Companies Choose Enterprise Scheduling Solutions

There are no two businesses that follow the same path to growth. Consequently, there is no single solution that encompasses what every company needs for its expansion. When you’ve exhausted your resources, you look around for something new, or you switch up to the Enterprise solution. In most cases, the Enterprise solution is the best […]

Amie Parnaby

September 1, 2020

Business tips and advice, Resources
Beyond Online Scheduling

Beyond Online Scheduling – What is to your business?

If you’ve been searching for an online scheduling provider, then chances are you’ve come across the online booking system. In the realms of online appointment booking, is up there at the top of the list. With the online scheduling system at the core of its platform, the customisation through design, features, and settings […]

Amie Parnaby

August 28, 2020

Business tips and advice, Resources
Email Marketing to

Email Marketing to Your Clients – Part 1: Dos, Don’ts, and Personalisation

Unless you’re in the business of selling marketing services and advice to your clients through consultations and coaching, the chances are that your talents and interests lay elsewhere. However, you know you need to get to grips with the whole marketing thing, and email marketing is supposed to have the best return on investment for […]

Amie Parnaby

August 26, 2020

Business tips and advice, Resources
Small business passions

8 Tips For Turning Your Passion Into a Successful Business

If you’ve ever thought about entering the world of business, you might have been deterred by the rigmarole involved in setting up your own firm. However, it’s not as hard as you might think. For example, choosing the right phone system for small business so that you’ve got local phone numbers at your disposal, can […]

Sam O'Brien @ RingCentral UK

August 18, 2020

Business tips and advice, Resources
Integrating Social Media with Business Management Tools

Integrating Social Media with Business Management Tools [VIDEO]

Using social media to promote your business, engage your clients, and attract new ones has been going on for a long time now. It doesn’t matter whether you go the paid route or a combination of paid and organic posts; it still requires effort and time. While there are some areas of social media strategy […]

Amie Parnaby

August 14, 2020

Business tips and advice, Resources
The importance of social media reach

Social Media Reach – Word of Mouth Has Never Travelled So Far

Centuries ago, people only found what they needed in their village stores. Even millennia ago, the only places to find goods and services were the local weekly bazaar stalls. You found the best, the cheapest and the highest quality through word of mouth. In the 21st century, that has changed only a little. Whereas before […]

Amie Parnaby

August 11, 2020